Refund Policy
Refund Policy
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Due to our return policy, if you changed your mind, we offer a partial refund only, 40% of the regular price. Discount costs are non-refundable, the cost of discount applied will be deducted from your refund. Shipping costs are non-refundable. The cost of shipping will be deducted from your refund.
Returns
Unfortunately we can’t offer you a refund or exchange of the custom products.
Important:
We do not resell the same item to other customers, and always produce a new set against every order. Our products are not stock items and have a shelf time of only 3 months. Please refer to the description of every product. Decals and stripes are sensitive to the storage conditions (temperature, humidity and etc.).
Exchanges & Shipping (if applicable)
We only replace items if they are defective or damaged. You need to send us a proof photos or pictures of the damaged item by e-mail. If you need to exchange it for the same item, send us an email at sales@wrappshop.eu and send your item to: Uosio str. 10 KAUNAS , post code 50143, Lithuania. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wrappshop.eu.
General Rules:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Custom decals and stripes
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
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